Last updated 16 September 2026

The See It, Trust It, Keep It Guarantee: full terms

Our guarantee is on the home page in plain English. This page sets out exactly how it works, so there's no argument about it later. If anything here differs from your signed service agreement, the service agreement wins.

1. See it

• Dashboard live in 14 days. The 14 days start on the day we have everything on the onboarding checklist: access to your books, your bank feeds, and answers to our questions.
• Closed by the 5th business day. Your month is closed when your profit and loss, balance sheet and dashboard for that month are complete and checked against your bank.
• If we're late, you don't pay the monthly fee for that month. If we're late because we were waiting on something only you could give us, the clock pauses until we have it.

2. Trust it

• A wrong number means a figure we reported that doesn't match your bank, your ledger or the documents you gave us, because of our error. It doesn't include errors in information you or third parties gave us, or figures you changed yourself.
• If we report a wrong number, we fix it within 2 business days of it being spotted, and you don't pay the monthly fee for that month.
• Tax penalties and interest. If a mistake of ours directly causes a penalty or interest from a tax authority, we pay it. Send us the notice within 30 days of receiving it. This doesn't cover the tax itself, which you'd have owed anyway, or penalties caused by late or wrong information from you.
• This part runs for as long as you're a client.

3. Keep it

• The promise. Within 90 days of your service starting, we show you savings and cash worth more than the fees you've paid us in that time.
• What counts. Savings and cash we identify, document and put a figure on. For example: costs you can cut, bills paid twice, money owed to you that can be collected, pricing changes, or cash that can be freed up. They count whether or not you choose to act on them.
• If we don't, we refund every monthly fee you've paid in those 90 days. Ask in writing within 14 days after the 90 days end.
• To be fair to both sides, it applies when you've given us the access and information we asked for, on time, and paid your invoices when due. Catch-up work on old books and third-party software costs aren't included in the refund.

4. Free scan and first month free

The Profit Leak Scan is always free. Your first month free applies to your first monthly fee only, once per business, and doesn't include catch-up work quoted separately.

5. How to claim

Email hello@profitsyst.com with your business name and what you're claiming. We'll reply within 5 business days, and credit or refund you within 14 days of agreeing it.